- Shah Alam, Selangor
- Customer Service – Customer Facing (Call Centre & Customer Service)
- Full time
- Add expected salary to your profile for insights
Job Responsibilities:
- Process consumables order
- Handle call inquiries for service requests and checking of toner delivery status
- Liaise with Logistics on consumables delivery matters
- Ensure collection of empty toner carriage by liaising with customers and Logistics
- Log in service calls into corporate system
- Dispatch service calls to service representative
- Ensure follow up, close call, and CI work orders in corporate system
- Update current meter reading in corporate system for billing purpose
- Generate invoices to be sent out every month
- Ensure completion of meter reading base every month
- Coordinate with technical department for problem meter cases
- Submit monthly report of backlog machines and meter reading problem cases
- Perform any other duties that may be assigned from time to time
Job Requirements:
- Candidate must possess at least a Diploma / Bachelor’s Degree in any field
- Good command of spoken and written English. Those who are able to speak in Mandarin are encouraged to apply
- Applicants must be willing to work in Shah Alam
- Applicants should be Malaysian citizens
- Preferably Junior Executives specializing in Customer Service or equivalent
- Fresh graduates are encouraged to apply
Employer questions
Your application will include the following questions:
- What’s your expected monthly basic salary?
- How many years’ experience do you have as a Customer Service Executive?
- Which of the following languages are you fluent in?
APPLY AT :- JOBSTREET MALAYSIA – TOSHIBA TEC MALAYSIA