Client Services Executive (HK Support)
- Kuala Lumpur
- Customer Service – Call Centre (Call Centre & Customer Service)
- Full time
- Add expected salary to your profile for insights
iFAST is a wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.
We are looking for a Client Services Executive to be based in our KL office. This is a fantastic opportunity for career development in the financial industry. If you enjoy working in a fast-paced environment, and love solving problems, we would love to meet you!
Roles & Responsibility:
- Identify and assess customers’ needs.
- Deliver excellent customer service to clients and business partners via call, email, and live chat.
- Provide accurate information and personalize services.
- Proactive in liaising with various department to resolve issues.
- Strong attention to detail and patience to client’s enquiry.
- Undertake and complete special assignments, and ad-hoc duties required by superior on timely manner.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Ideal Candidates:
- Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy.
- Willing to learn and able to work well in fast pace environment
- Adept at performing efficiently when faced with pressure.
- Multitasking, able to prioritizes tasks and complete it efficiently.
- Adaptable and thrive in challenging environments.
- Critical thinker, solve problems by analyzing and evaluating information.
- Team player and able to work in a big team.
Requirements:
- Possess a diploma or higher. Candidate graduate with Banking and Finance or equivalent background will possess higher chance for the post.
- Working experience in a contact center environment are encouraged to apply.
- Able to work multi-task and independently with minimal supervision.
- Strong sense of responsibility and sense of urgency that able to meet the crucial cut off time.
- Can-do attitude who tends to be passionate person that having the strong ownership at the work.
- Proficiency in Cantonese, good command of English and Mandarin, both spoken and written. We seek Cantonese and Mandarin-speaking candidates who are required to serve Cantonese and Mandarin-speaking clients.
- Willing to work during local Public Holiday and overtime occasionally.
Perks and Benefits:
• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees’ contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company’s performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.
These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.
Applicants are invited to email us a comprehensive resume with the following details via “Apply Now” button with:
- Qualifications
- Skills
- Working Experience
- Expected Salary
All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.
Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.
APPLY AT :- JOBSTREET MALAYSIA – iFAST GLOBAL HUB AI