- Setapak, Kuala Lumpur
- Customer Service – Customer Facing (Call Centre & Customer Service)
- Full time
- RM 2,500 – RM 2,800 per month
Job Description
Internal
- Liaise with other departments or business associates to support and assist colleagues to ensure the delivery of a quality integrated service to customers with excellent turnaround time to give WOW experience to customers.
- Facilitate a meeting with relevant stakeholder based on feedback from the survey to ensure all feedback are resolved within indicative timeline without fail.
External
- Responsible to escalate and co-ordinate service issues with respective external parties and solve it in excellent turnaround time to give WOW experience to customers.
Role Description
- Respond to all passive remarks in social media interactions at platforms like Facebook, Twitter, WhatsApp, Instagram and Google+. To engage with the social media users etc.
- Social media & online sentiment monitoring / scan and to immediately escalate any issues to superior.
- Provide direct advice/feedback to customers with first call resolution and information in relation to the wide range of Courts products and related services.
- To escalate calls/case/feedback to stakeholders to ensure that all service requests and inquiries are resolved and completed without fail.
- To carry out other duties related to the operations of the department as directed by the superior when required.
Job Requirement
- Minimum diploma holder in any discipline.
- Must have experience in a call center setting, with at least 1 years of relevant working experience. Those without a diploma/degree must have at least 2 years of relevant working experience.
- Knowledge of computer in Microsoft Office is compulsory. Word/Excel & Microsoft Office.
- Must be able to work shift hours, weekends and public holidays.
- Must have excellent communication skill with proven customer problem solving skills. Polished interpersonal skill would be an asset.
- Multi-lingual proficiency would be advantageous.
- Must be proactive, energetic, posses’ high self-motivation and result driven with the ability work under pressure.
- Must have a strong passion for customer service and able to work well in a team as well as independently.
APPLY AT :- JOBSTREET MALAYSIA – COURTS