- Selangor
- Customer Service – Call Centre (Call Centre & Customer Service)
- Full time
- Add expected salary to your profile for insights
Job Description:
- Secure service appointments.
- Attending Inbound Calls.
- Perform Outbound Calls based on tasks assigned.
- Attending e-mail enquiries – Communicating with our customers and attending to all enquiries through E-mail function.
- Attending Instant Messaging App / Calls enquiries – Communicating with our customers and attending to all enquiries through Instant Messaging App / Calls function.
- CRM Data Validation – Ensuring customer data accuracy within our database.
- Complaint Handling / Management – Highlight / escalate complaints to the relevant department for their immediate attention and action and logging the same in our system for follow-up.
- Sales Lead Verification – Verifying Sales Leads received from Purchasing Team and communicate the same with customers.
- Voice of Customer (VOC) Surveying – Performing customer satisfaction surveys to our customers.
Job Requirements:
- Possess at least SPM qualifications.
- Fluent in English and Bahasa Malaysia (Speaking, Writing and Reading).
- Fluency in Mandarin is a benefit but not mandatory.
- Preferably at least 2 year(s) of working experience in Customer Service.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What’s your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years’ experience do you have as a Customer Service Role?
- Which of the following languages are you fluent in?
- Do you have customer service experience?
- How would you rate your English language skills?
- Have you worked in a call centre before?
APPLY AT :- JOBSTREET MALAYSIA – SIME DARBY MOTORS