- Bangsar South, Kuala Lumpur
- Help Desk & IT Support (Information & Communication Technology)
- Full time
- RM 3,000 – RM 4,500 per month
About KKday
KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs.
KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.
Job Description
Calling all Mac enthusiasts! We are looking for a Systems Engineer with proven expertise in Apple products and a talent for resolving complex issues. As a vital member of our team, you will maintain our Mac-based infrastructure and provide top-notch support to our users.
Responsibilities:
1) MAC Hardware Troubleshooting and Maintenance:
- Diagnose and resolve hardware issues on various Apple devices, including MacBooks, iMacs, and peripherals.
- Perform regular hardware maintenance to keep our systems running optimally and extend their lifespan.
2) Monitoring, Analyzing, and Troubleshooting OS System Issues:
- Monitor system performance and proactively identify and resolve OS-related issues.
- Conduct in-depth analysis of OS problems and implement effective solutions to enhance system stability.
3) Application Installation/Configuration and Training:
- Assist users with the installation and configuration of applications on Mac systems.
- Provide training sessions to help users maximize their productivity and utilize software efficiently, including printer settings and other peripherals.
4) Devices Security Compliance Check and Anomalies Monitoring:
- Ensure Apple devices are compliant with security policies and industry best practices.
- Monitor devices for any unusual activity or security breaches and take immediate action to mitigate risks.
5) Assisting with Devices Maintenance and Updates during Onboarding/Offboarding Processes:
- Facilitate the smooth onboarding and offboarding of employees by configuring and updating their devices accordingly.
6) Assisting with Network and Telephone System Troubleshooting:
- Collaborate with the IT team to troubleshoot network and telephone system issues that may impact Apple devices.
7) APAC MIS Issue Support:
- Occasionally provide onsite and remote support for APAC (Asia-Pacific) region-related IT issues.
Job Requirements:
- Bachelor’s degree or equivalent, with preference given to degrees in relevant technical fields.
- ACiT (Apple Certified iOS Technician) and/or ACMT (Apple Certified Mac Technician) certifications are highly desirable.
- Experience with the Jamf management system will be an advantage, as we use it to manage our Apple devices.
- Previous experience working in an Apple repair center, handling MacBook repairs and parts replacement, will be highly valued.
- Customer service skills, with the ability to effectively communicate and assist both internal and external customers.
- Good understanding of common operating systems (e.g. Windows, macOS) and applications.
- Familiarity with network settings and troubleshooting.
- Comfortable traveling to other regions
- Experience in technical support or customer service management.
- Language proficiency: Mandarin and English
APPLY AT :- JOBSTREET MALAYSIA – KKDAY SERVICES