Customer Service – KUALA LUMPUR
Job Description
We have multiple opening for Native Cantonese into Agent Customer Support, Chat Support, Email Support.
Job Responsibilities:
- Understand customer inquiries and respond via applicable channels: email, chat, and call backs
- Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and Cantonese.
- Minimum typing speed 45 WPS and above with Pin Yin input (Traditional Mandarin)
Requirements:
- Diploma Holders or above
- Open to work on Rotation Shifts
- Earliest shift starts at 6am ; latest shift starts at 10pm
- Common Benefits
- Competitive Salary Package
- A bright, modern, and exciting place to work, with excellent staff facilities
- Shift Allowance
- Monthly KPI Bonus
- Life Insurance
- Best Medical Plan
- Annual rewards and recognition