Malaysian Communications and Multimedia Commission

Assistant Executive, Receptionist – CYBERJAYA

Job Highlights

  • Medical coverage
  • Opportunity for enhanced learning
  • Outstanding career development opportunities

Job Description

Job Summary

To ensure the front desk staff welcomes guests positively and to assist in achieving MCMC’s objective in providing front office services to the highest quality standards.

Job Responsibilities:

  • Answers, and appropriately routes all incoming calls for various Divisions or Departments with courtesy, speed, and accuracy using a multi-line telephone.
  • Presents a professional, courteous demeanor when using the Company intercom system.
  • Provide prompt and courteous service on the phone and in person.
  • Demonstrate friendliness and proper phone etiquette with every customer.
  • Provides general information regarding routine inquiries from customers, and refers non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the head of department.
  • Handle all aspects of customer complaints or disputes or escalate to relevant parties.
  • Receives and greets customers, vendors, and visitors.
  • Maintains the Meeting Room, Discussion Room, Auditorium, and COE calendars by reserving dates and times.
  • Advises on how to book through Outlook and assists as needed in bookings.
  • Monitor all the Meeting rooms, Discussion Room, Auditorium, and COE in good condition before the meeting or event starts (e.g. cleanliness, table arrangement, LCD Projector, and AV system in good order).
  • Conduct employee satisfaction surveys with customers and stakeholders to ensure good service delivery.
  • Manage the reception area to be tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
  • Perform other clerical receptionist duties such as filing, photocopying, etc.

Qualification & Work Experience

  •  Minimum Sijil Pelajaran Malaysia (SPM) education qualification in any area.
  • Preferably a minimum of 2 years’ experience working as a receptionist, front office representative, or similar role.

Technical Competencies/Skills

  • Physically fit for work applied
  • Proven work experience as a receptionist, front office representative, or similar role
  • Computer Literacy
  • Proficiency in MS Office — Word and Excel

Behavioral Competencies/Skills

  • Good communication skills
  • Pleasant and amiable personality
  • Public Relations skills
  • Have skills to initiate his work without direction
  • Ability to contribute to and work effectively within a team environment
  • Willing to take on additional tasks as required and learn new skills
  • Ability to work under pressure
  • Attention to detail
  • Multitasking and prioritizing

Candidate must be willing to work in Cyberjaya.

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