American Express Malaysia

JOB : CUSTOMER CARE PROFESSIONAL – Night Shift

Here’s just some of what you’ll do in this role:

  • Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails)
  • Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
  • Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
  • Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
  • Re-prioritize and adapt to an ever-changing environment

Preferred Skills:

Unique career journey shaped by your talent and curiosity

  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering outstanding service in every interaction with our Customers
  • The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
  • Strong interpersonal, communication, verbal and written skills
  • Assertiveness to handle difficult conversations
  • Excellent negotiation, influencing and resourcefulness skills
  • Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
  • Confidence to work in a virtual environment

Job Type: Full-time

Salary: RM3,800.00 – RM4,500.00 per month

Schedule:

  • Night shift
  • Rotational shift

CLICK HERE TO APPLY

https://aexp.eightfold.ai/careers?pid=7505934&location=Kuala%20Lumpur&query=21013116&domain=aexp.com&src=JB-10780

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