INSTITUT JANTUNG NEGARA (IJN)

POSITION : ADMINISTRATIVE OFFICER – CUSTOMER EXPERIENCE DEPARTMENT (CED)

Responsibilities
 Greet and direct visitors, answer phone enquiries and handle complaint in courteous
and efficient manner.
 Coordinate schedule, arrange meeting, distribute memos & reports and ensure
everyone is updated with current necessary CED information.
 Ensure office supplies are well maintained including inventory checking and liaise
with vendors to ensure adequate level of necessary supplies at all time.
 Handle day to day operational activities of CED.
 Prepare monthly report on CED performance to management.
 Assist in translating education material for staff, patient and public.


Requirements
 Possess Diploma in Any Field.
 Proficient in English and Malay (oral &written). Knowledge of other languages is
an added advantage.
 Pleasant personality with good communication skills.
 Team player with good interpersonal skills.
 Must be able to maintain patient’s privacy and confidentiality.
 Possess high sense of responsibility, integrity and commitment.
 Minimum three (3) years working experience.

POSITION : CONTACT CENTRE AGENT CUSTOMER EXPERIENCE DEPARTMENT (CED)

Responsibilities
 Greet and direct visitors, answer phone enquiries and handle complaint in courteous
and efficient manner.
 Coordinate schedule, arrange meeting, distribute memos & reports and ensure
everyone is updated with current necessary CED information.
 Ensure office supplies are well maintained including inventory checking and liaise
with vendors to ensure adequate level of necessary supplies at all time.
 Handle day to day operational activities of CED.
 Prepare monthly report on CED performance to management.
 Assist in translating education material for staff, patient and public.


Requirements
 Possess Diploma in Any Field.
 Proficient in English and Malay (oral &written). Knowledge of other languages is
an added advantage.
 Pleasant personality with good communication skills.
 Team player with good interpersonal skills.
 Must be able to maintain patient’s privacy and confidentiality.
 Possess high sense of responsibility, integrity and commitment.
 Minimum three (3) years working experience.

Closing Date : 30th June 2021

Talent Acquisition Unit
Human Capital & Organizational Development

EMAIL : career@ijn.com.my WEB : www.ijn.com.my

phone : 03-26178200

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